Policies

Treatment Policy

I understand that the massage/bodywork I receive is for the therapeutic purpose of relieving muscle tension, spasm, or pain; stress management, and relaxation. I will inform my LMT if I experience pain or discomfort so that adjustments in technique or pressure can be made. I understand that my LMT is not qualified to perform spinal adjustments, diagnose, prescribe, or treat any physical or mental disorder. I understand that any illicit or sexually suggestive remarks or advances by me will result in session termination and I will be liable for full payment of the session.

Reschedule Policy

With respect to my LMT, I agree to provide at least 24 hours notice when needing to reschedule my appointment. I understand I will be billed $25 for appointment changes made less than 24 hours in advance, and will be billed the full rate of my scheduled session if I miss an appointment with no notification. If I am able to send someone else in my place, my reschedule fee will be waived. Any fees assessed must be paid in full prior to receiving further treatments. Following two such cancellations within a 6-month period, I will be required to pre-pay for my treatments.

Insurance Policy

Co-pays must be paid at the time of service. In the event my health or private insurance does not reimburse my massage therapist, Rachel Sheard, LMT #13296, within 90 days of billing, I understand and agree to be held responsible for payment of all massage services provided to me. 

Gift Certificate Refunds
There will be no refunds on gift certificates, massage or bodywrap packages beyond 72 hours (3 days) after the sale. Gift certificates, massage and bodywrap packages are transferable.

What To Expect

(l know this is kind of lengthy, but if you have any reservations  about massage,  it will be helpful to you.) 

Whether this is your first massage or your 100th or more, you should know what to expect during  your massage. Communication between us, client and therapist, is key. I strive to help your body learn to heal itself, and I do that best by knowing what health concerns  are unique to you. Should you choose not to share information  with me, it may impact  the work we do and achieving your goals through massage. Your eating and exercise habits, current stress-management  techniques, medications you are taking, injuries and surgeries  you've had, and conditions  for which you are or have been treated are all elements that may affect the type of massage appropriate for you. Of course, it is your decision as to what information you share with me, and I encourage you to be open with me. Rest assured, any information you share  will remain confidential, unless  otherwise required by law. Should contact with your medical doctor be necessary, l will obtain your permission prior.

After l've reviewed your intake form and we've discussed anything of concern, I will step out of the room to wash my hands, while you remove any necklaces and bracelets, undress as much as you are comfortable with, and lay on the massage table beneath the sheet and blanket. I encourage  you to undress completely for a full body massage. You will be draped appropriately the whole time, and I will be able to work your low back, hips and glute muscles much  better,  but again, undress  to your comfort level. You may not be able to relax and enjoy your massage if you are beyond  your comfort level.

I believe  in treating  the body as a whole, though each massage  presents different  needs and areas of focus may vary from one session  to another. Most often, your massage will begin with you lying face down on the massage table, beginning  with your back and arms, then legs and glutes,  then turn face up, massage legs and feet, then arms,  and end at the neck and head. 

I will do my best to apply  pressure  at your level of preference,  and by all means,  tell me whether you would like more or less time on a particular area, more pressure, less pressure,  feel discomfort, are too warm or too cold, or anything  else that may need to be adjusted  in order for you to get the most from your massage. You may choose  to talk during your massage or remain quiet, it is completely up to you. Remember: your only task during this time is to relax! lf you'd like a difierent music choice, or none at all, you have that option,  as well as bringing your own to play.

When your session  is over, I will step out to wash my hands again. Take this time to ease your mind and body back to the world. Sit up slowly. After you are dressed, open the door, and I will come back in to privately discuss how you are feeling, answer any questions you may have, offer you water, schedule your next appointment, and take payment for this one.

lf you loved your massage, the best way to let me know is to refer your friends and family to me. Please take a look at my Client Loyalty Program for more information. I also appreciate  any written testimonials or online reviews to display on my website (and just to verify a job well done!)  as well.

lf you didn't love your massage, please email me to share your feedback with me. You may choose to remain anonymous, or add your name, so I can tailor your next massage to your preferences.

I value your patronage, and as a courtesy,  I ask that you provide at least 24 hours notice when needing  to reschedule  your appointment  to avoid  a cancellation  fee. Please also review my policies here.

Gift certificates  are available.  Visa and MasterCard  accepted,  though cash or check  preferred.

lf you have any other questions  or concems, please don't hesitate to ask.

I look forward  to meeting  you!